Please ensure your availability for all selected workshop/retreat dates, as bookings are non-refundable, non-transferable, and cannot be rescheduled. Living In Loveliness reserves the right to reschedule or cancel workshops, affected participants will be offered the option to reschedule or receive a full refund.
Snow and Severe Weather Policy
In the event of adverse weather conditions, our priority is everyone’s safety. We will provide ample notice if a class must be canceled. If you do not receive any communication from us, classes will proceed as scheduled. Should a class be cancelled, alternative dates will be offered. If you choose not to attend the rescheduled session and the workshop continues as planned, bookings will not be eligible for transfer or refund.
Delivery and Returns Policy
Thank you for your order! Please allow up to 14 working days for delivery from the date of payment. As a small business, we do not provide tracking numbers or follow-up on orders until this timeframe has passed. Orders are shipped via Evri or Royal Mail to UK customers. For any enquiries or concerns regarding your order, please contact us directly and allow 5 working days for a response craig@livinginloveliness.com
Digital PDF Sewing Patterns
After completing your order, your order details will appear on the screen, along with links to download the PDF pattern files. These files can be accessed from the ‘Downloads’ section in the members area of our website. Please ensure you download your pattern promptly, as the download link will expire after 30 days. If you encounter difficulties locating the email with your digital PDF pattern order, please check your junk or spam folder or reach out to us via email within 14 days.
Once downloaded, patterns can be printed at home using a standard printer. Please note that larger patterns may require taping pages together. PDF patterns are non-refundable and cannot be returned or exchanged once purchased. If you need assistance or have any questions about your PDF pattern, please don’t hesitate to contact us.
Returns
If you need to return or exchange an item, we are available to assist you. Returns or exchanges are accepted within 14 days of receiving your order, provided that the fabrics have not been cut into and are returned at the buyer’s expense. The item must be received in its original condition within 14 days from the date of purchase.. Please note that refunds are not offered for patterns. For assistance, please email craig@livinginloveliness.com.
To initiate a return or exchange, please email craig@livinginloveliness.com and await further instructions. Return shipping is at the customer’s expense, except in cases of faulty items. Please retain proof of postage, as lost parcels will not be refunded. Once received, refunds are processed within 28 working days.
Terms and Conditions for Course Payments
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No Refund Policy
Unfortunately, we do not offer refunds for courses once payment has been made. This includes any instances where a discount code was not applied correctly at checkout. Please ensure the discount code is entered in the coupon area before completing your payment. If you are unsure, please email us before purchasing. -
Immediate Access to Content
As the content for this course is immediately available upon purchase via email or digital download, we do not offer refunds as per consumer rights related to digital content. -
Discount Code Application
It is the responsibility of the customer to apply the discount code at checkout. If you are unsure, please reach out to us before completing your purchase to confirm any discounts. Unfortunately, we are unable to apply discount codes retroactively. -
Consumer Rights
Under consumer law, digital content that is delivered immediately, and where the customer has agreed to the terms before the purchase, is exempt from refund requirements. Therefore, once the course content is made available to you, no refunds will be issued. -
Contact Information
If you have any questions or concerns regarding your payment or the discount code, please email us at kerrie@livinginloveliness.com before completing your purchase to ensure everything is correct.
By making a booking and paying for the course, you agree to these terms and conditions.
Exceptions
Please note the following exceptions to our policy:
- Discounted items, fabric bundles cut to order, and downloadable PDF patterns are final sale and not eligible for return or exchange.